FAQ
Why rent with Wander Giggles?
- Travel light and stress-free with clean and high-quality baby gear.
- Whether you’re hosting a little visitor or traveling with your child, everything will be ready for you.
- No more bulky equipment at the airport or stuffed car trunks.
- Check into your accommodation and feel right at home; baby gear included!
How does the rental process work?
- Choose your city and rental dates.
- Pick the gear you need.
- Checkout online with secure payment.
- That’s it! Reach out to us anytime with questions.
How long can I rent for?
You can rent by the day, week, or month. The longer you rent, the better the rates! Please note, early returns are welcome, but refunds aren’t provided once the rental has started.
Can I extend my rental?
Of course! Just contact us to make sure the item is still available. Call or WhatsApp us at +9665002008163 or email us at info@wandergiggles.com
What’s your cancellation policy?
- Cancel up to 7 days before delivery for a full refund.
- Cancel between 7 days and 48 hours before delivery: 50% refund.
- Cancel less than 48 hours before: no refund.
- If we ever need to cancel, we’ll issue a full refund right away.
Is there a deposit?
Yes, we take a small refundable security deposit. It’s only used if something is lost, damaged, or not returned. This is processed with your rental payment and refunded after the gear is returned safely.
When and where will I receive my items?
We can:
- Pre-deliver and set up at your accommodation (if allowed by the property).
- Or, meet you in the lobby at the date and time you confirm.
Do you offer same-day delivery?
Sometimes we can! Please WhatsApp or call us at +9665002008163 to check availability. A SAR 50 rush fee applies for same-day orders, plus the usual delivery fee.
Can I pick up instead of having items delivered?
Yes, pickup can be arranged from our location near King Saud University in Riyadh. Just give us at least 48 hours’ notice. (Please note: large items like cribs require van or similar to avoid damage.)
Can I pick up in one place and return in another?
Usually yes! Just let us know your pick-up and return locations, dates, and items, and we’ll work it out with you. Additional fees may apply.
What are your delivery & pickup hours?
We deliver and pick up between 11 AM – 2 PM. Need to coordinate with your hotel or property manager? We’re happy to help. After-hours service is available for a SAR 50 fee.
What if something gets damaged, lost, or stolen?
Each customer is responsible for the gear while it’s with you. If anything is lost or damaged, we’ll charge the replacement cost. Don’t forget to return all accessories too please. Full details are in our Terms & Conditions.
How do I pay?
- We accept MasterCard, Visa, Mada, and most credit/debit cards.
- Items are only reserved once payment is completed.
- No extra fees for using Saudi-issued cards.
What if I’m not happy with the equipment?
Let us know right away. We’ll do our best to fix the issue quickly. If you’re still not satisfied, we’ll give you a refund.
Do you recommend any car rental companies?
Yes! We partner with XX and YY at King Khalid International Airport, it makes returning gear super easy by simply leaving them in the car.
Can I buy or keep an item I loved?
Depends on the local owner. Let us know and we’ll help as much as we can.
I don’t see what I need on your website. Can you help?
Yes! Reach out and we’ll try to source it for you.
How do you clean the gear?
All gear is meticulously cleaned, sanitized, and safety-checked before each rental. We use hot water, vacuuming, and baby-safe cleaning products. Got specific needs? Let us know.
