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Free Delivery & Pick-up within Riyadh on orders of SAR 350 or more!
Service Standards & Policies
At Wander Giggles, we want every family to feel confident, happy, and safe when using our gear. Our Standards & Policies are here to guide you in providing a consistent, high-quality experience for families while keeping your rental business smooth and enjoyable.
This section covers everything from booking and payment, delivery and pickup, cancellations, cleaning and maintenance to quality checks guidelines. Following these practices helps ensure that your gear is always ready for use, that families have a great experience, and that your business thrives.
Please take a moment to review the following information. If any baby gear does not meet our standards, we may need to remove it from the platform to keep families safe. If you have questions or would like to share feedback, we’re always here to help — just reach out to us anytime.
Our Policies
Using the Platform
The platform is for managing your rentals and showcasing your gear. Please avoid:
- Bypassing the platform
- Misrepresenting items
- Sharing inappropriate or inadequate items
Gear Standards
Gently used baby gear is expected to be clean, safe, and fully functional while showing only minor signs of normal use.
- Each item should be thoroughly cleaned and sanitized before rental
- Free from stains, odors, or visible dirt
- All parts and accessories must work as intended
- Safety features should always be intact and compliant
- Equipment should feel up-to-date rather than excessively worn
While small cosmetic marks such as light scratches or scuffs are acceptable, the gear should not have major damage or missing pieces.
Booking & Payment
All rentals happen through the Wander Giggles platform, which makes it easy for families to book and for you to get paid.
- Prices shown include all fees and taxes
- Payment is processed securely through the platform
Cancellations & Refunds
We know plans can change! Here’s what families can expect:
- 7+ days before delivery: Full refund
- 48 hours to 7 days: 50% refund
- Less than 48 hours: No refund
If a provider needs to cancel, the family will receive a full refund.
Cleaning & Gear Maintenance
- Do not clean or provide the business with recalled, expired, or broken items
- Always verify reassembly and installation after cleaning and after delivery/receipt
If a family has an issue with cleaning, they can contact us within 48 hours for a complimentary re-clean and the provider will be asked to meet the requirements and instructions given then.
Delivery & Communication
Deliveries and pickups are coordinated directly with the family through email, text, or phone via the platform.
- Keeping your contact information accurate ensures smooth communication
- We appreciate clear communication and a professional attitude
Add-Ons & Extensions
Families can request extra gear or extend a rental.
- Additional charges are calculated automatically through the platform
- Will be reflected directly in your revenue
We will assume that the item requested is available since it is not booked by another customer on the platform.
Keeping Good Quality Gear
To keep everyone happy, make sure gear is well maintained and stored in a place away from smoke or other smells that may affect the quality and/or scent of the product.
Damage & Replacement
- If a customer causes minor damage we may require a repair fee as per the claim
- Lost, stolen, or severely damaged items may need to be replaced at fair market value by the customer
This is made clear by agreement with the customer at the time of rental.
Car Seats
- Wander Giggles does not install car seats
- We are strict about ensuring items meet merchant standards and guidelines
- Any car seat involved in an accident must be replaced by the Provider
- Providers shall clean car seats using manufacturer-approved methods
This is made clear by agreement with the customer at the time of rental.
Reviews & Feedback
Families can leave reviews and star ratings to share their experiences. Reviews help you grow your business and improve your service.
Support & Condition Documentation
We’re here to support you in providing families with safe, reliable, and high-quality rentals, and to help you succeed as a provider!
If you ever run into an issue during a rental or after it wraps up, just reach out to us at:
Please let us know within 24 hours of noticing the item return, and we’ll be right there to guide you through the next steps.
To ensure a safe and smooth experience for both families and you as a Provider, we encourage you to carefully check and document the condition of each item at the start and end of every rental.
Open communication is key — please share any concerns or issues with us right away. Regular inspections are essential: keep gear well-maintained, promptly address signs of wear or damage, and follow the manufacturer’s care and replacement guidelines to help guarantee that every family enjoys a safe and reliable rental.